Most of our products can be purchased either excluding or including Duty + VAT. Each product therefore has 2 prices:

–  The first and main price is the price excluding UK Duty + VAT (in bond).
–  The second price is the retail price for delivery in the UK

Which price applies depends on the shipping destination you select at checkout. One of the following prices will then be automatically applied:

–  An account with a UK bonded warehouse:     no duty or VAT *
–  Any other address within the UK:                        duty+VAT paid
–  Any address outside of the UK:                             no duty or VAT **

*  Please note that occasionally the product is already duty paid. Obviously we won’t add duty, but in this case it is not possible to purchase ex VAT.

**  In some instances we may charge duty if the overall costs work out lower for you that way.

This website accepts the following debit and credit card payments:
–  VISA
–  Mastercard
–  Maestro
–  JCB

Payment is always in GBP.

If your order is such that automated check out is not supported, we usually are still able to help. This can happen because:
–  your order is bigger than our maximum check out amount of £10,000
–  your order exceeds the maximum weight or is to be shipped to a country that the automated check out doesn’t support
–  you don’t want to pay by card, but by bank transfer

A very significant part of our business is concluded off site. So we’d like to encourage you to get in touch if your requirements are not met through this website

Passengers travelling to countries outside the EU can often reclaim VAT paid on some goods that are taken out of the country in your personal luggage.

We offer a VAT refund service. We can provide you with the paperwork that UK customs require to validate the refund. You do not need to go through one of the VAT refund services at the airport to get your money back. They charge a hefty fee, where we don’t charge you anything.

If you are eligible for the refund we will provide you with the VAT refund form. All you need to do then is have it stamped by Customs at the airport and return it to us.

Please familiarise yourself with the UK Goverment’s guidelines on VAT refunds.

Ditton Wine & Spirits is a specialist retailer of wine, champagne, whisky and other products that sometimes have been in circulation for years, and in some cases, decades. In those cases you should expect to see imperfections (marks on bottles, minor tears to labels, marks on boxes, dents in tubes and other minor imperfections) on items purchased from this site. No returns will be accepted as faulty or damaged goods if they are simply showing their age.

We will tell you if the condition of the product is different from what may be reasonably expected. Whilst there are no photos on the website, we can provide them – please satisfy yourself as to their condition before placing an order. If you require additional images before purchasing, please contact us.

Cancellation of orders
Your right to cancel an order for goods starts the moment you place your order and ends 14 days from the day you receive your goods. You must inform us as soon as you decide to cancel your order.

Returns
Once you have notified us of your cancellation, you have a further 14 days to return the items to us.

To return your product, you should first notify us by phone or email to receive instructions about the return destination.

You must use a reputable and trackable service. If you are returning goods that are not faulty we will refund the original delivery charge but we are under no obligation to cover your return postage costs and applicable taxes will be charged back to the you

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item(s). We will also notify you of the approval or rejection of your refund.

For your full refund to be approved we must receive the goods in good condition within the timeframe specified above. Deductions can be made (potentially to zero) where goods have been returned to us in an unsatisfactory or unsaleable condition. This includes items which have been damaged in transit.

Defective or damaged items will be exchanged if there is a suitable replacement available. Please contact us immediately if you receive faulty or damaged goods. Many of our items are irreplaceable in the short term and therefore we will work with you to find an acceptable solution in those cases.

Please note that En Primeur wines can only be cancelled within 7 days of placing the order. A full refund of the purchase price of the wines will be given on receipt of formal notification in writing of cancellation of the order. Due to the unique nature of en primeur sales we regret that orders cannot be cancelled after this time.

If your refund is approved we will process a refund within 14 days. Please note that credit card companies and banks typically delay crediting funds to your account by several days after the refund has been initiated by ourselves and this is beyond our control.