CUSTOMER SERVICES

DELIVERY CHARGES

United Kingdom

Ditton Wine & Spirits can deliver anywhere in the UK

  • Either under bond to all the major UK bonded warehouses using either EHD or LCB transport services
  • Or duty and VAT paid for home delivery
  • We charge delivery at cost, or less
  • We offer next day delivery in the London area for orders placed before noon.
  • We also provide storage for your Wines & Spirits – purchases with us are of course delivered free of charge into your private reserve account.

Our current delivery charges (ex VAT) are listed below. The rates quoted are for cases of 12x75cl

London Postcodes (E, EC, HA, KT, N, NW, SE, SW, TW, UB, W, WC)

Quantity Price
1-15 cases £15
16 cases or over £1 per case

 

Other Mainland UK Addresses (excluding Scotland)

Quantity Price
1 case £15
2 cases £25
3-14 cases £36
15 cases or over £36 £2.50 per case

Rest of the World

We currently ship orders to the countries listed below, select the country from the drop-down menu below to view delivery charges and estimated delivery times.

Country of Delivery

    South Africa

    Your order will be subject to local taxes and duties upon arrival into your country. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you will need to contact your local customs office if you require further information.


    Delivery Charges

    Shipping costs are determined by the total weight of your order. These are calculated automatically at checkout.


    Quantity Price
    6 Bottles - 10kg £205
    12 Bottles - 20kg £235
    18 Bottles - 30kg £310
    24 Bottles - 40kg £380
    36 Bottles - 60kg £520
    48 Bottles - 80kg £750
    60 Bottles - 100kg £1,055

    USA / Canada

    We can now ship to all States apart from UTAH.

     

    Shipping costs are calculated automatically at checkout and depend on which US State you want to ship to, as well as the total weight of your order.


    Your order will be subject to local taxes and duties upon arrival in your country. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you will need to contact your local customs office if you require further information


    Mainland US (Excl. Utah) - Delivery Charges

    Shipping costs are determined by the total weight of your order. These are calculated automatically at checkout.


    Quantity Price
    1-3kg £60
    4-6kg £80
    7-9kg £100
    10-14kg £120
    15-19kg £140
    20-24kg £160
    25-29kg £180
    30-34kg £200
    35-39kg £220
    40-44kg £240
    Main Carribean Islands - Delivery Charges

    Shipping costs are determined by the total weight of your order. These are calculated automatically at checkout.


    Quantity Price
    1 Bottle - 2kg £135
    2-3 Bottles - 6kg £175
    4-6 Bottles - 10kg £205
    12 Bottles - 20kg £265
    18 Bottles - 30kg £390
    24 Bottles - 40kg £460
    36 Bottles - 60kg £655
    48 Bottles - 80kg £1,025
    60 Bottles - 100kg £1,360
    6 + cases @ 20kg p/cs Available upon request

    Australia

    Your order will be subject to local taxes and duties upon arrival in your country. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you will need to contact your local customs office if you require further information.


    Delivery Charges

    Shipping costs are determined by the total weight of your order. These are calculated automatically at checkout.


    Quantity Price
    6 Bottles - 10kg £150
    12 Bottles - 20kg £205
    18 Bottles - 30kg £265
    24 Bottles - 40kg £350
    36 Bottles - 60kg £420
    48 Bottles - 80kg £645
    60 Bottles - 100kg £865

    Ireland – Depending on CCA provided there is a limit on what can enter. Ranging from 1-60Litres.


    France / Belgium / Ireland / Luxemburg / Germany

    Your order will be subject to local taxes and duties upon arrival in your country, which are levied once the package reaches your country. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you will need to contact your local customs office if you require further information.


    Delivery Charges

    Shipping costs are determined by the total weight of your order. These are calculated automatically at checkout.


    Quantity Delivery Prices
    6 Bottles - 10kg £98
    12 Bottles - 20kg £110
    18 Bottles - 30kg £130
    24 Bottles - 40kg £145
    36 Bottles - 60kg £180
    48 Bottles - 80kg £205
    60 Bottles - 100kg £235

    Hong Kong

    There are regular air shipments to HK, normally at least every 4 weeks.

    The minimum charge is £80, which covers up to 24kg (the weight of a wooden case of 12 bottles of 75cl).

    After that, the rate is £20 per 12kg charged in increments of 12kg (equivalent to a wooden case of 6 bottles of 75cl).


    Your order will be subject to local taxes and duties upon arrival in your country, which are levied once the package reaches your country. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you will need to contact your local customs office if you require further information.


    Shipping costs are determined by the total weight of your order. These are calculated automatically at checkout.

    Quantity Price
    6 Bottles - 10kg £60
    12 Bottles - 20kg £85
    18 Bottles - 30kg £110
    24 Bottles - 40kg £135
    36 Bottles - 60kg £185
    48 Bottles - 80kg £235
    60 Bottles - 100kg £285

    Japan

    Local import regulations stipulate that the maximum amount of wine that can be included in one shipment is 27 litres. For larger orders please contact us directly at info@dittonwineandspirits.com


    Your order will be subject to local taxes and duties upon arrival in your country, which are levied once the package reaches your country. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you will need to contact your local customs office if you require further information.


    Delivery Charges

    Shipping costs are determined by the total weight of your order. These are calculated automatically at checkout.

    Quantity Price
    6 Bottles - 10kg £150
    12 Bottles - 20kg £205
    18 Bottles - 30kg £265
    24 Bottles - 40kg £350
    36 Bottles - 60kg £420
    48 Bottles - 80kg £645
    60 Bottles - 100kg £865

    New Zealand

    Your order will be subject to local taxes and duties upon arrival in your country, which are levied once the package reaches your country. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you will need to contact your local customs office if you require further information.


    Delivery Charges

    Shipping costs are determined by the total weight of your order. These are calculated automatically at checkout.

    Quantity Price
    6 Bottles - 10kg £205
    12 Bottles - 20kg £235
    18 Bottles - 30kg £310
    24 Bottles - 40kg £380
    36 Bottles - 60kg £520
    48 Bottles - 80kg £750
    60 Bottles - 100kg £1,055

    Singapore

    Your order will be subject to local taxes and duties upon arrival in your country, which are levied once the package reaches your country. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you will need to contact your local customs office if you require further information.


    Delivery Charges

    Shipping costs are determined by the total weight of your order. These are calculated automatically at checkout.

    Quantity Price
    6 Bottles - 10kg £150
    12 Bottles - 20kg £205
    18 Bottles - 30kg £265
    24 Bottles - 40kg £350
    36 Bottles - 60kg £420
    48 Bottles - 80kg £645
    60 Bottles - 100kg £865

    South Korea

    Local import regulations stipulate that the maximum amount of wine that can be included in one shipment is 27 litres. For larger orders please contact us directly at info@dittonwineandspirits.com


    Your order will be subject to local taxes and duties upon arrival in your country, which are levied once the package reaches your country. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you will need to contact your local customs office if you require further information.


    Delivery Charges

    Shipping costs are determined by the total weight of your order. These are calculated automatically at checkout.

    Quantity Price
    6 Bottles - 10kg £150
    12 Bottles - 20kg £205
    18 Bottles - 30kg £265
    24 Bottles - 40kg £350
    36 Bottles - 60kg £420
    48 Bottles - 80kg £645
    60 Bottles - 100kg £865

    Taiwan

    Local import regulations stipulate that the maximum amount of litres that can be included in one shipment is 5 litres. Orders greater than 5 Litres will be dispatched in 5 Litre parcels which will be charged individually.


    Your order will be subject to local taxes and duties upon arrival in your country, which are levied once the package reaches your country. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you will need to contact your local customs office if you require further information.


    Delivery Charges

    Shipping costs are determined by the total weight of your order. These are calculated automatically at checkout.

    Quantity price
    6 Bottles - 10kg £135
    12 Bottles - 20kg £185
    18 Bottles - 30kg £240
    24 Bottles - 40kg £320
    36 Bottles - 60kg £380
    48 Bottles - 80kg £585
    60 Bottles - 100kg £785

    We are currently unable to deliver to Sweden, Spain and Portugal


    Finland – Receiver is required to pay import duties/taxes online via the Finnish government website.


    Italy – Private residents can only take delivery of 1L of alcohol per day, per person.


    Spain / Italy / Portugal / Austria / Sweden / Denmark / Finland

    Your order will be subject to local taxes and duties upon arrival in your country, which are levied once the package reaches your country. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you will need to contact your local customs office if you require further information.


    Delivery Charges

    Shipping costs are determined by the total weight of your order. These are calculated automatically at checkout.

    Quantity Delivery price
    6 Bottles - 10kg £110
    12 Bottles - 20kg £125
    18 Bottles - 30kg £145
    24 Bottles - 40kg £155
    36 Bottles - 60kg £195
    48 Bottles - 80kg £220
    60 Bottles - 100kg £255

    Switzerland

    Your order will be subject to local taxes and duties upon arrival in your country, which are levied once the package reaches your country. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you will need to contact your local customs office if you require further information.


    Delivery Charges

    Shipping costs are determined by the total weight of your order. These are calculated automatically at checkout.

    Quantity Delivery Prices
    6 Bottles - 10kg £115
    12 Bottles - 20kg £135
    18 Bottles - 30kg £150
    24 Bottles - 40kg £175
    36 Bottles - 60kg £205
    48 Bottles - 80kg £235
    60 Bottles - 100kg £265

    Czech Republic / Latvia / GIB / Malta/Cyprus

    Your order will be subject to local taxes and duties upon arrival in your country, which are levied once the package reaches your country. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you will need to contact your local customs office if you require further information.


    Delivery Charges

    Shipping costs are determined by the total weight of your order. These are calculated automatically at checkout.

    Quantity Delivery Prices
    6 Bottles - 10kg £115
    12 Bottles - 20kg £135
    18 Bottles - 30kg £150
    24 Bottles - 40kg £175
    36 Bottles - 60kg £205
    48 Bottles - 80kg £235
    60 Bottles - 100kg £265

    Most of our products can be purchased either excluding or including Duty + VAT. Each product therefore has 2 prices:

    –  The first and main price is the price excluding UK Duty + VAT (in bond).
    –  The second price is the retail price for delivery in the UK

    Which price applies depends on the shipping destination you select at checkout. One of the following prices will then be automatically applied:

    –  An account with a UK bonded warehouse:     no duty or VAT *
    –  Any other address within the UK:                        duty+VAT paid
    –  Any address outside of the UK:                             no duty or VAT **

    *  Please note that occasionally the product is already duty paid. Obviously we won’t add duty, but in this case it is not possible to purchase ex VAT.

    **  In some instances we may charge duty if the overall costs work out lower for you that way.

    This website accepts Visa and Mastercard debit and credit card payments. You can also pay by bank transfer.

    Payment can be made in GBP, EUR or USD

    If your order is such that automated check out is not supported, we usually are still able to help. This can happen because:
    –  your order is bigger than our maximum check out amount of £10,000
    –  your order exceeds the maximum weight or is to be shipped to a country that the automated check out doesn’t support

    A very significant part of our business is concluded off site. So we’d like to encourage you to get in touch if your requirements are not met through this website

    VAT refunds unfortunately are no longer possible as of 1 January 2021 due to new Government regulations.

    Ditton Wine & Spirits is a specialist retailer of wine, champagne, whisky and other products that sometimes have been in circulation for years, and in some cases, decades. In those cases you should expect to see imperfections (marks on bottles, minor tears to labels, marks on boxes, dents in tubes and other minor imperfections) on items purchased from this site. No returns will be accepted as faulty or damaged goods if they are simply showing their age.

    We will tell you if the condition of the product is different from what may be reasonably expected. Whilst there are no photos on the website, we can provide them – please satisfy yourself as to their condition before placing an order. If you require additional images before purchasing, please contact us.

    Cancellation of orders
    Your right to cancel an order for goods starts the moment you place your order and ends 14 days from the day you receive your goods. You must inform us as soon as you decide to cancel your order.

    Returns
    Once you have notified us of your cancellation, you have a further 14 days to return the items to us.

    To return your product, you should first notify us by phone or email to receive instructions about the return destination.

    You must use a reputable and trackable service. If you are returning goods that are not faulty we will refund the original delivery charge but we are under no obligation to cover your return postage costs and applicable taxes will be charged back to the you

    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item(s). We will also notify you of the approval or rejection of your refund.

    For your full refund to be approved we must receive the goods in good condition within the timeframe specified above. Deductions can be made (potentially to zero) where goods have been returned to us in an unsatisfactory or unsaleable condition. This includes items which have been damaged in transit.

    Defective or damaged items will be exchanged if there is a suitable replacement available. Please contact us immediately if you receive faulty or damaged goods. Many of our items are irreplaceable in the short term and therefore we will work with you to find an acceptable solution in those cases.

    Please note that En Primeur wines can only be cancelled within 7 days of placing the order. A full refund of the purchase price of the wines will be given on receipt of formal notification in writing of cancellation of the order. Due to the unique nature of en primeur sales we regret that orders cannot be cancelled after this time.

    If your refund is approved we will process a refund within 14 days. Please note that credit card companies and banks typically delay crediting funds to your account by several days after the refund has been initiated by ourselves and this is beyond our control.